← Reloka

Terms of Service

Last updated: 20 July 2026

In these Terms, references to "Reloka", "we", "us", and "our" include the individual operator personally and anyone acting on our behalf.

These Terms of Service ("Terms") govern your access to and use of reloka.to and the relocation-planning service provided there (the "Service"), operated by a private individual based in Utrecht, the Netherlands ("Reloka", "we", "us", or "our"). Please read them carefully.

1. Agreement

By accessing or using reloka.to, you agree to be bound by these Terms, our Privacy Policy, and our Refund Policy, each incorporated here by reference. If you do not agree, please do not use the Service.

2. The Service

Reloka turns the details you enter (origin, destination, city, mover profile, timeline, priorities, and notes) into a personalized relocation checklist using open reference data and an AI model. Generating a preview is free; unlocking the full personalized plan is a one-time paid purchase (see §11 and the Fulfillment Policy in §12). We may apply fair-use limits and rate limits to keep the Service available for everyone.

3. Eligibility

You must be at least 16 years old (or 13 in the United States, where permitted with the involvement of a parent or guardian) to use the Service. By using Reloka, you confirm that you meet this requirement.

4. No Accounts

The Service does not require an account or sign-up. As a result:

  • You are solely responsible for the information you submit and for how you use the plan we generate.
  • When your plan is generated we save it on our servers, addressed by a long, unguessable capability link — the link itself is the key. Anyone who has the link can open the plan and update its checklist progress; anyone without it cannot. Keep your link private if you do not want others to see your plan. A copy is also cached in your browser's local storage.
  • If you buy the full plan, we email your permanent link to the address from your payment so you can reopen it from any device. Unpaid plans are deleted after about 30 days and paid plans after about 3 years (see our Privacy Policy).

5. Acceptable Use

You agree not to:

Prohibited content

  • Submit illegal content, or content that infringes intellectual-property, privacy, or publicity rights.
  • Submit content that harasses, threatens, or promotes violence or hate.

Prohibited behavior

  • Scrape, crawl, or automate access beyond normal browser use.
  • Attempt to bypass quotas, rate limits, or security measures.
  • Reverse engineer, decompile, or attempt to extract prompts or source code.
  • Use the Service to make high-risk automated decisions about individuals.

Enforcement. We may investigate suspected violations and block IP addresses or sessions, and we may take legal action where warranted.

6. Your Content

You retain ownership of the information you submit ("Your Content"). You grant us a limited, non-exclusive license to process and store Your Content to generate, save, and return your plan, and to transmit it to our AI provider (OpenAI) for that purpose. We store Your Content server-side under your unguessable capability link (not in a user account \u2014 there are none), as described in §4 and our Privacy Policy. Because we have enabled OpenAI's input/output sharing, Your Content and the generated plan may be used by OpenAI to develop and improve its services, including training its models, under OpenAI's terms (see our Privacy Policy §4). Please do not submit sensitive personal information in free-text fields. You warrant that you have the right to submit Your Content and that doing so does not violate any law or third-party right.

7. Generated Output

You own the relocation plan generated for you and may use it for any lawful purpose, including personal and commercial use. Because the plan is AI-generated, you are responsible for:

  • Verifying accuracy before relying on it: visa rules, tax matters, deadlines, and official requirements change and vary by individual circumstances.
  • Ensuring your use of the output does not infringe third-party rights.

Note that AI-generated content may not qualify for copyright protection in all jurisdictions.

8. AI Disclaimer

The plan is produced by probabilistic AI models and may contain inaccuracies, omissions, outdated information, or "hallucinated" details. Reloka is a planning aid, not legal, tax, immigration, financial, or professional advice. Always verify requirements with official government sources and qualified professionals before acting. We are not liable for decisions you make based on the output.

9. Third-Party Services

The Service relies on third parties whose terms also apply to your use:

10. Purchases, Pricing and Payment

  • The full personalized plan is available for a one-time fee of USD $9 (or the price shown at checkout). Prices may change, but the price shown at the time of your purchase applies to that purchase.
  • Payments are processed by Lemon Squeezy, which acts as Merchant of Record. We do not receive or store your card details.
  • Applicable taxes may be added at checkout.
  • This is a one-time purchase; there is no subscription and no recurring billing.

11. Refunds

Refunds are governed by our Refund Policy, which forms part of these Terms. In summary: the full plan is a digital service delivered immediately, so purchases are generally final once the plan is generated, except for technical failures, duplicate charges, plans that are materially not as described, a goodwill 14-day window, and any statutory withdrawal/consumer rights (including the EU 14-day right of withdrawal). See the Refund Policy for the full details and how to request a refund.

12. Fulfillment Policy

  • What you receive: upon successful payment, your full personalized relocation plan is unlocked and delivered instantly within the Service (in your browser). No physical goods are shipped.
  • Delivery method and time: electronic, effectively immediate. If generation is delayed or fails, we will re-deliver the plan or, where we cannot, refund you under the Refund Policy.
  • Access: the unlocked plan is available in your browser and at your permanent capability link, which we also email to you after purchase; because there are no accounts, keep that link (and consider exporting your plan) so you can return to it.
  • Support: for any fulfillment issue, contact support@reloka.to and we will resolve it promptly.

13. Free Service / No SLA

Aside from paid plan unlocks, the Service is provided free of charge on a best-effort basis. We do not guarantee uninterrupted operation, feature availability, or specific output quality, and we may rate-limit, suspend, or discontinue features at our discretion. This does not affect your rights in respect of a paid purchase.

14. Intellectual Property

We own the Reloka name, logo, website design, source code, user interface, prompt templates, and curated content. Your Content and your generated plan are excluded from this and remain yours. You may not copy, modify, or redistribute our intellectual property without our permission.

15. Termination

We may block IP addresses or sessions that violate §5 (Acceptable Use). Provisions that by their nature should survive termination, including §7 to §9, §11 to §12, and §16 to §20, will survive.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. RELOKA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR YOUR CIRCUMSTANCES.

This disclaimer applies equally to the individual who operates Reloka and to anyone acting on our behalf, in their personal capacity.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELOKA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) USD $100.

No personal liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIABILITY CAP AND THESE EXCLUSIONS APPLY NOT ONLY TO RELOKA AS A SERVICE BUT ALSO TO THE INDIVIDUAL WHO OPERATES IT AND TO ANY PEOPLE ACTING ON OUR BEHALF (SUCH AS CONTRACTORS OR SERVICE PROVIDERS), IN THEIR PERSONAL CAPACITY. YOU AGREE NOT TO BRING ANY CLAIM PERSONALLY AGAINST THE OPERATOR OR THOSE INDIVIDUALS THAT SEEKS MORE THAN THE CAPPED AMOUNT ABOVE, AND ANY SUCH CLAIM IS SUBJECT TO THE SAME LIMITATIONS AND EXCLUSIONS AS A CLAIM AGAINST RELOKA. This section is intended to benefit those individuals, who may rely on it.

Jurisdictional carve-out. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, and some consumer, statutory, or non-waivable rights (for example, liability for death, personal injury, fraud, or gross negligence) cannot be excluded. In those jurisdictions, our liability is limited to the maximum extent permitted by law, and the above limitations may not apply to you. Nothing here excludes liability that cannot be excluded by law.

18. Indemnity

You agree to indemnify and hold Reloka — including the individual operator and anyone acting on our behalf, personally — harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from Your Content, your use of the generated output, your violation of these Terms, or your violation of any law or third-party right.

19. Governing Law & Venue

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law principles. Disputes will be brought exclusively in the competent court in Utrecht, the Netherlands (Rechtbank Midden-Nederland). Where a party is unable to bring a claim there due to jurisdictional limitations, the parties consent to the competent courts of the Netherlands as the alternate forum. Nothing in this section deprives a consumer of the mandatory protections of the law of their country of residence.

20. Changes

We may update these Terms from time to time. Material changes will be posted with a new "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms. For significant changes we may provide additional notice, such as an on-site banner.

21. Contact